On Demand Dad

As part of MCAD’s User Experience and Mobile Apps course, I worked as part of a team to design On Demand Dad. The class covered user flows, wire framing, prototyping and user interviews.

On Demand Dad is easy and quick care at your fingertips. Car emitting an odd smell? Does it make a click-errrrr-bang-whistle noise when you press on the gas? Not sure how to change the flat tire yourself? ODD can help. Expert Dads are just a button away to help walk you through that tire change or troubleshoot that weird sound whenever you need a hand. If it’s something you can’t fix, they can help you get a tow or find a shop. If you want to try to tackle the repair on your own, ODD has video tutorials and step-by-step instructions and can even help you find and order parts from an auto shop in your area.

My team broke the app up by function, and I focused on the self-diagnosis flow chart. This chart helps users determine if they need to talk to a Dad or if their issue is as simple as a dead battery that needs to be jumped. I also lightly focused on the beginning of the experience of finding a mechanic or a tow truck.

We spent a lot of time iterating on questions for user testing, documenting every round of testing, and then circling back to critique our questions to look for sway or bias that we may have unintentionally interjected in our questions. As well as making refinements to the work based on user testing feedback.

At the end of the class we flushed out a full set of screens and utilized a prototyping tool (I chose to learn to use Marvel in this class) for a final round of user testing and showing off the app to our classmates.